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The energy and utility sector has been going through a tumultuous time causing it immense trouble in the past decades. The industry has even been living through a decline in power demand in the recent past leading to sluggish growth. On the other hand, severe challenges including ageing infrastructure, increasing demand supply deficit, lack of skilled workforce, stricter government mandates for energy efficiency and water conservation have been surfacing. And, in such a troublesome situation, slow adoption of technological advancements such as cloud, mobile, big data and analytics, and machine learning only added to the woes, requiring intervention of technology to keep utilities to overcome the crisis and beat the competition. This was the time when technological support to help utilities seemed much needed and that’s when the foundation of Smart Utility Systems was laid. The company was established in 2009 with a vision to address the global challenges of energy and water sustainability. The idea was to help utilities in their digital transformation and redefine the traditional relationship between utility and its customers.
Thus, the SUS team brought cloud-based Software-as-a-Service (SaaS) solutions for customer engagement, workforce mobility, and big data intelligence & analytics to the energy and utility sector. Ever since the beginning, Smart Utility Systems has been delivering best-in-class industry leading platforms that are helping global utilities improve their business processes, achieve operational excellence, reduce costs and maximize their return on smart infrastructure investments. In its bouquet of solutions, SUS includes SCM (Smart Customer Mobile), SMW (Smart Mobile Workforce) and SiQ (Smart IQ). SCM is the company’s flagship product, which is an award winning customer-engagement web and mobile platform. It provides self service capabilities to utility customers and enables real-time, two-way communication between the utility and its customers. SCM comes with various in-built and configurable modules and can be customized according to the specific requirements of electric, water and gas utilities. “The uniqueness of the solution lies in the fact that it positively impacts the entire value chain in the utility industry and facilitates collaborative efforts between utility and customers to achieve energy and water sustainability,” details Deepak Garg, Founder, Chairman & CEO, Smart Utility Systems.
Another major offering by the company is SMW, a single integrated mobile workforce platform. SMW helps utilities improve productivity and efficiency of utility employees by providing them job, safety and asset related information in real-time on any device.
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SUS has emerged as a game changer and a “partner of choice” for utilities in their transformational journey to address the challenges pertaining to energy efficiency and water conservation.
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